Gambling Responsibly
on Sizi99
Sizi99 believes that gaming should always be a source of entertainment — never stress, financial hardship, or harm. This page outlines everything you need to stay in control: the tools we provide, the warning signs to watch for, and where to find help if you or someone you know needs it.
Our Commitment
How Sizi99 Protects Every Player
Player protection isn't a compliance checkbox at sizi99 — it's a genuine operational priority. These are the six ways we actively work to keep gambling safe for every Malaysian player on our platform.
Strict 21+ Age Verification
Every registration is subject to automated and manual age verification. No account reaches withdrawal status without passing KYC — and that process confirms that every player is aged 21 or above before a single Ringgit is paid out.
Deposit & Loss Limits
Set daily, weekly, or monthly deposit caps and loss limits directly from your account dashboard. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing one has a 7-day cooling period to prevent impulsive decisions.
Session & Time Controls
Set a maximum session duration and receive reality-check notifications at regular intervals during play. When your session limit is reached, the platform suspends access automatically — no override, no exceptions.
Self-Exclusion
If you feel you need a break, our self-exclusion tool lets you close access for a defined period — from 24 hours to permanent exclusion. Permanent self-exclusion is irreversible for a minimum of 6 months and cannot be overridden by contacting support.
Behavioural Monitoring
Sizi99's platform monitors play patterns for signs of problem gambling — rapid escalation in bet sizes, extended session durations, and unusual deposit frequency. Where patterns are flagged, our team reaches out proactively to offer support.
24/7 Multilingual Support
Our support team is available around the clock in English, Bahasa Melayu, and Mandarin. If you want to discuss your gambling habits, set limits, or request self-exclusion, a real person is available in minutes via live chat — no bots, no waiting queues for urgent welfare matters.
Age Requirement
21+ — No Exceptions
Sizi99 enforces a strict minimum age of 21 for all registered players. This is not a suggestion — it is a non-negotiable platform requirement backed by both our international gaming licence and our own commitment to responsible gambling.
Age verification is conducted at account registration using automated document checking technology, and again manually during the full KYC process that must be completed before any withdrawal is processed. Any account where the registered player is found to be under 21 is immediately suspended, all funds returned, and the matter referred to relevant authorities where legally required.
If you are a parent or guardian concerned that a person under 21 in your household may be accessing gambling sites, we strongly recommend using parental control software to restrict access. Please contact our support team if you need guidance — we take underage gambling seriously.
21+
You must be at least 21 years old to register and play on Sizi99.
This requirement is strictly enforced on every account.
ID Verification at Registration
KYC Document Check
Instant Account Suspension if Underage
In-Account Tools
Take Control — Your Tools, Your Rules
Every sizi99 account comes with a full suite of player protection tools, accessible 24/7 from your account dashboard. You set the limits — the platform enforces them automatically.
Deposit Limits
Cap how much you can deposit over any 24-hour, 7-day, or 30-day rolling period. Set it to match what you can genuinely afford to spend on entertainment. A deposit limit can be reduced instantly; increasing it requires a 7-day reflection period before taking effect.
Loss Limits
Define the maximum net loss you are willing to accept per day, week, or month. When your loss threshold is reached, all betting access is suspended for the remainder of that period — automatically, without any action required from you.
Session Time Limits
Set a maximum continuous play time. When your limit is reached, you're automatically logged out and cannot re-enter the Platform for a defined cool-down period. Reality check pop-ups at 30-minute intervals can also be enabled to keep you aware of time spent.
Cool-Off Periods
Need a short break without committing to full self-exclusion? A cool-off period suspends Platform access for 24 hours, 72 hours, 7 days, or 30 days. During a cool-off, promotional communications are also paused automatically.
Self-Exclusion
Self-exclusion permanently suspends your sizi99 account for a minimum period of 6 months, with options extending to 1 year, 5 years, or permanent exclusion. During exclusion, all promotional communications cease, and attempts to re-register will be blocked. Remaining verified balance is returned via your last-used payment method.
Marketing Opt-Out
Unsubscribe from all promotional communications — bonus offers, cashback emails, and SMS notifications — with a single toggle in your account settings. This helps remove triggers that may encourage unplanned betting activity.
Example Limit Dashboard
Illustrative example only. Set limits that are appropriate for your personal financial situation.
Know the Signs
Is Your Gambling Under Control?
It can be hard to assess your own gambling objectively. This framework can help you honestly evaluate where your gambling currently sits.
In Control
You gamble within a pre-set budget. You treat it as entertainment, not income. You stop when you hit your limit — wins or losses. Gambling doesn't affect your family life, relationships, or financial obligations. You take regular breaks and could stop anytime without discomfort.
Early Warning Signs
You occasionally chase losses or go slightly over your intended budget. You find yourself thinking about gambling more often. You've borrowed small amounts to keep playing or hidden your gambling activity from someone close to you. These are signs to act now — before habits harden.
Seek Help Now
You regularly gamble more than you can afford. You feel unable to stop. Gambling is affecting your job, finances, relationships, or mental health. You experience distress, anxiety, or depression connected to gambling outcomes. Please use our self-exclusion tool and contact a support service today.
Self-Assessment
10 Questions to Ask Yourself
Reflect honestly on the following questions. If you answer "Yes" to three or more, consider speaking to someone about your gambling habits.
Do you find yourself spending more money on gambling than you originally planned?
Have you ever borrowed money or sold possessions to fund your gambling?
Do you chase losses by placing additional bets to try to win back money you've lost?
Have you lied to family members, friends, or colleagues about how much you gamble or how much you've lost?
Do you feel irritable, restless, or anxious when you are not gambling or when you try to cut down?
Has gambling caused problems or conflict in your relationships, job, or studies?
Do you find it difficult to stop gambling once you have started, even when you are winning?
Do you think about gambling when you are supposed to be focused on work, family, or other responsibilities?
Have you neglected your financial obligations — rent, bills, food — because of gambling spending?
Have you tried to stop or reduce your gambling before but found yourself unable to maintain that commitment?
Self-Exclusion
When You Need to Stop — We Make It Easy
Self-exclusion is the most powerful tool available to a player who recognises they need to step away. On sizi99, self-exclusion is built into your account dashboard and can be activated within minutes — at any hour of the day, without needing to speak to anyone first.
Once self-exclusion is activated, access to your account is suspended immediately. All automated marketing communications stop. Attempts to re-register using the same name, date of birth, or payment method are blocked by our systems. Any verified account balance at the time of exclusion is returned to your nominated payment method within 5 business days.
Self-exclusion periods available: 6 months · 1 year · 2 years · 5 years · Permanent. The minimum exclusion period is 6 months. During this period, no re-instatement request can be actioned, even at the direct request of the player — this is a deliberate protection, not a limitation.
Self-Exclusion Options
6 Months
Minimum period
1 Year
Recommended reset
5 Years
Long-term break
Permanent
Irreversible
Once activated, self-exclusion cannot be reversed during the selected period. Your balance is returned. All marketing stops. You are protected.
Help Is Available
Support Resources for Malaysian Players
You do not have to face problem gambling alone. The following organisations provide free, confidential, and non-judgemental support to people in Malaysia and beyond. Sizi99 encourages any player in difficulty to reach out to one of these services.
Talian Kasih
Malaysia's 24-hour social welfare hotline operated by the Department of Social Welfare (Jabatan Kebajikan Masyarakat). Provides confidential counselling referrals and welfare assistance for individuals and families facing personal crisis, including gambling-related financial and emotional distress.
Hotline: 15999GamCare
An internationally recognised organisation providing free information, support, and counselling for anyone affected by problem gambling, whether a player or a family member. GamCare operates a 24/7 helpline and online chat support, and offers structured self-help programmes accessible from Malaysia.
GamCare — International Helpline AvailableGamblers Anonymous
A peer support fellowship operating worldwide. Members share their experiences and support each other in recovery from problem gambling through regular group meetings. Participation is anonymous and free. Malaysian participants can access meetings and online support through the international GA network.
Gamblers Anonymous — International NetworkBefrienders Kuala Lumpur
An emotional support service offering confidential listening for individuals experiencing distress, anxiety, or crisis. Befrienders KL is not specifically a gambling support service but is an important resource for anyone experiencing severe emotional distress connected to problem gambling.
Available in Kuala Lumpur & Petaling JayaSizi99 Player Welfare Team
Our in-house Player Welfare team is available 24/7 via live chat. We can help you set limits, activate self-exclusion, pause your account, and connect you with external support resources. We do not judge — we support. Our team speaks English, Bahasa Melayu, and Mandarin.
Live Chat: 24/7 — [email protected]For Families & Loved Ones
Problem gambling affects not just the individual but the people around them. If someone in your household — a family member, partner, or friend — is showing signs of problem gambling, Talian Kasih (15999) and GamCare both provide guidance specifically for concerned family members and friends.
Talian Kasih: 15999Common Questions
Responsible Gambling FAQ
Play Smart, Play Safe
Entertainment First — Always
Sizi99 is designed to be enjoyed. When you play within your means, set limits that reflect your budget, and take breaks when you need them, gaming on sizi99 is a genuinely fun experience. We want every Malaysian player — from Kuala Lumpur to Johor Bahru — to stay in control and enjoy the platform safely.
🔞 For players aged 21 and above only. Gambling involves risk. If you need immediate support: Talian Kasih 15999 (24 hours) · GamCare (international) · Sizi99 Live Chat (24/7).